1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
Who we are. We are Exterior Spaces From Express Limited, company registration number 15496262 registered office Unit 24 Millshaw Park Lane, Millshaw Park Industrial Estate, Leeds, LS11 0BL, registered VAT number.
How to contact us. You can contact us by telephoning our customer service team on +44 (0) 113 3229729 or by writing to us at our address above, or by email to [email protected]
2.1 How we may contact you. If we have to contact you we will do so by telephone / text message or by writing to you at the email address or postal address you provided to us in your order.
2.2 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your order. Our acceptance of your order will take place after we have carried out a survey of the installation site and we tell you that we are able to supply and install the product (or supply only where you are making your own arrangements for installation) and agreed the price. We will provide you with a written Confirmation of Order, at which point a binding contract will come into existence between you and us. If there is any inconsistency between these terms and our Confirmation of Order, the Confirmation of Order will prevail.
3.2 If we cannot accept your order. If we are unable to accept your order, we will let you know. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a condition that you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we send our Confirmation of Order. It will help us if you can tell us the order number whenever you contact us about your order.
4.1 Products may vary slightly from their pictures. The images of the products on our website and other marketing material are for illustrative purposes only and do not form part of our agreement. We cannot guarantee that they reflect the colour of the products that will be delivered to you. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Changes in lighting will affect how our products appear. Your product may vary slightly from those images.
4.2 Making sure your measurements are accurate – supply only contracts or “agreed sizes”. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. We strongly recommend that you allow one of our surveyors to inspect your property to confirm measurements and specification of the products and that you use our professional in-house installation service. We do not accept liability for any fault caused by any error or omission by you having undertaken any installation yourself or through a third party, and you will be liable for any costs arising from you having provided us with incorrect measurements or specifications to us.
5.1 Aluminium profiles and appropriate framing are guaranteed for a period of 5 years from the date of installation.
5.2 We follow the guidelines set out by Qualicoat (14th edition) for the quality of our powder coating.
5.3 Any Pergoals manufactured and installed within 0.5 miles from the sea or any areas such as swimming pools or spas must be pre – anodized – failure to notify us before order and manufacturing will result in the guarantee being void.
clarity on glass and these will be adhered to when inspecting the quality of our glass units.
5.8 Damage due to contact with materials, such as certain metals (copper, lead) which can cause a galvanic couple, timbers (oak, walnut) which can secrete an acid which can corrode the metal, and lime or cement which are very alkaline and which can permanently damage the surface will result in the guarantee being void.
5.9 We will replace or repair (at our option) any faulty components and moving parts, and remedy any labour faults, for a period of 5 years if we have installed the products, However, part(s) repaired or replacement product(s) issued during the guarantee period will be warranted for the reminder of the original guarantee period only.
5.10 If we reasonably consider that defects have arisen through failure to maintain the product in accordance with our product manual, we reserve the right to charge you a call out and labour fee together with the cost of replacement components required.
5.11Acacia wood furniture is guaranteed for a period of 12 months from the date of delivery.
6.1 All warranty claims should be notified to us in writing at the address shown below or email: [email protected].
You should do so promptly and in any event within 14 days of noticing the failure. Registered Office: Units 24, Millshaw Park Lane, Millshaw Park Ind. Est., Leeds, LS11 0BL. Contact number 0113 3229729Company Registration Number: 15496262 VAT Number: All warranties and guarantees are given subject to the following conditions:
6.2 You must have paid the Price in full;
6.3 You must have used and maintained the goods in accordance with the manufacturer’s instructions, and not altered the goods;
6.4 You must have completed and returned any policy registration form, Installation sign off
form or other warranty-related document, we have supplied for you to fill in (if relevant)
We shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by you;
6.6 We shall be under no liability in respect of minor imperfections or cosmetic
deterioration, caused by normal wear and tear, or environmental factors.
6.7 Advice should be sought before attempting to attach fixtures and fittings to or around products supplied.
7.1 Delivery costs. The costs for delivery are included in the price that we confirm to you when we issue with Confirmation of Order.
7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 Collection by you. If you are a supply only customer and have asked to collect the products from our trading address, we will advise you when you can collect the products from us during our working hours of 9:00am to 5:00pm on Mondays to Fridays.
7.5 If you are a supply only customer collecting the products from our trading address, it is your responsibility to load your vehicle, unless otherwise specifically agreed. The products are at your risk from commencement by you of the loading process.
7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery. Please note that there may be a charge for redelivery.
7.7 Restricted Access. Our products are heavy and may be delivered on a large vehicle so it is important that you advise us of details of any restricted access (e.g. narrow drive/overhanging trees/uneven surfaces such as gravel or cobbles and parking restrictions etc.) before delivery so that the most suitable delivery vehicle can be used for your delivery. If you do not provide such information to us, we may not be able to deliver the product to the address given to us by you and the product may have to be returned to our premises, in which case you may have to pay our reasonable charges for storage and/or rearranged delivery.
7.8 Parking Charges. If you live in an area with restricted parking, please be advised that it is your responsibility to provide a permit or a parking space for our installation teams or provide payment for a parking meter during the installation period.
7.9Installation appointment cancellation/ postponement. If you wish to postpone your installation from a previously agreed date, we must receive 7 full working days’ notice that you wish to abort the installation otherwise we reserve the right to apply cancellation charges.
8.1 Where to find the price for the product. The price of the products (which includes VAT, installation and delivery) will be provided to you by our staff when we send you the results of our survey and before we issue a written Confirmation of Order.
8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
8.3 When you must pay and how you must pay. We accept payment by debit card, Mastercard, Visa and bank transfer. When you must pay depends on what product you are buying. We will not charge your credit or debit card until the due date for payment. We will charge your card with:
(a) 50% of the estimated total order value when you give us your order:
(b) 50% of the order value is due (cleared funds) 7 working days before installation of the products, failure to make this payment may result in the installation being cancelled and additional charges being applied;
9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so excluding internal and external finishing’s and/or decoration see clause 11.14. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
10.1 We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy Policy can be found here :
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
11.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee, subject to payment of the transfer fee).
11.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.